Terms and conditions

Cancellation conditions individual hotel reservations

• In case of a cancellation more than 2 weeks before the arrival date, the guest can cancel free of charge, without giving any reason.
• If cancelled less than 14 days but more than 7 days before the arrival date, the guest is obliged to pay 50% of the first night to the hotel.
• If cancelled less than 7 days but more than 3 days before arrival date, the guest is obliged to pay 100% of the first night to the hotel.
• If cancelled less than 3 days before arrival date, the guest is obliged to pay 50% of the entire stay, with a minimum of 1 overnight stay.
• Changing your reservation after check-in means the guest must pay 100% of the entire stay.
• In case of a no show, the guest is obliged to pay 100% of their full stay to the hotel.
• Reservations with Non-Refundable rates are not able to be changed or cancelled.

Cancellation conditions group bookings, events & meetings

• In case that you are forced to cancel this reservation, you can do this free of charge up to 6 months before the reserved event.
• Between 3 and 6 months before the reserved event you pay 20% of the total amount.
• Between 1 and 3 months before the reserved event you pay 40% of the total amount.
• Within 1 month before the reserved event you pay 60% of the total amount.
• Between 7 and 14 days before the reserved event, you pay 80% of the total amount.
• If you cancel 7 days or less before the reserved event, you must pay the full total amount of 100%.